RETURNS AND WARRANTY

Product Return & Warranty Policy

We aim to ensure complete customer satisfaction relating to service and products purchased from TP Enterprizes (Pty)Ltd. Goods supplied correctly cannot be returned or the order cancelled for any reason you are not happy with your product, you may only return it for a replacement, or repair, subject to the following terms and conditions:

 Conditions for Return for Replacement or Repair

  • Timeframe for Return Requests: Notification within 2 days from the date of receipt. The return must be initiated within 4 days of delivery.
  • Return Request: The customer must log the return request with the following reasons:
    • Item Replacement due to Damage from the Courier
    • Faulty on Arrival
    • Incorrect Item Received

Refunds & Exchanges

  • Purchases to be returned for a refund (excluding shipping costs).
  • In some cases, a replacement or repair may be offered depending on stock availability.
  • Restocking Fee: Returns may be subject to a 15% restocking fee. If the item is no longer in its original Packaging and Sales condition or if the seal/packaging has been broken, then TP Enterprizes, has the right to refuse the credit.
  • There will be Handling Fees for Special Orders

Return of Specific Ordered Goods: If TP Enterprizes, has specifically ordered goods on your behalf (e.g. non-stock items or negotiated bulk orders), these may be subject to a handling fee if returned

  • Bulk & Special-Order Item Returns – Should the Supplier refuse return of this category of orders, TP Enterprizes reserves the right to:
    • Exchange the stock for alternative products.
    • Decline the return.

Warranty
The Warranty policy may vary from brand to brand by category:

  • Safety Boots Warranty: Warranty policies are strict on Opened Boxes and where the Boots have been tried on for size, cannot be returned for health reasons.
  • Power Tools Warranty: Most power tools come with a 12-month warranty unless otherwise stated.
  • Hand Tools Warranty: Some hand tools come with a lifetime warranty. Subject to manual abuse or physical damage.

Return of Faulty Items

  • Assessment: All items will require an evaluation by the Supplier, before any warranty claim can be processed.
  • If the product is found to be in good working order, a collection fee will apply:
    • R250 for items originally sent with free shipping.
    • The same surcharge as the original shipping cost for items that had a surcharge will apply

Shipping & Collection Fees

The customer will be responsible for the cost of the return shipment, except if the item is faulty and if the return is made within the first 1 month of the date of purchase. In such cases, the Supplier will cover the return shipping cost, T’S & C’S Apply.

  • A collection fee will be charged for returns on incorrectly ordered items or if you change your mind, as mentioned above. This will be deducted from your refund once the supplier has credited TP Enterprizes.
  • Dispute Resolution

Short or Incorrect Item Shipments: Any disputes regarding short or incorrectly shipped items must be reported within 2 days from the date of delivery or collection.

Refund Processing Time

All refunds are subject to item inspection, which may involve sending the product to the supplier for evaluation and testing (this may take up to 15 working days).

  • Once a refund is approved, it will be processed within 3-5 business days.
  • Product Damaged by Customer through incorrect use – Warranty Voided.
  • Damage due to Misuse: The warranty will be voided, and no responsibility will be accepted if the item is damaged due to misuse, improper installation, or any unauthorized repair or tampering.
  • The Warranty does not cover damage caused by:
    • Electricity fluctuations, lightning strikes, Load shedding and Power Surges and faulty wiring, or improper use of controls.
    • Failure to follow the operating instructions.
    • Superior forces (vis major), infestations, or water/liquid damage.
    • Tampering with warranty seals or unauthorized repairs.

Return Packaging

  • When items are returned, please repackage the product safely and include all original packaging, literature, and accessories, so to avoid issues with the return process.

TP Enterprizes reserves the right to refuse a refund if the item is damaged due to misuse, or if parts are missing, or if the product has been altered in any way.

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